Straightforward, from first contact to certificate.
Tell us your property and the services you need. We'll come back with a clear price — no hidden charges.
We confirm your appointment and liaise directly with your tenant if access needs arranging.
Our Gas Safe or NICEIC-registered engineer attends, completes the work, and issues your certificate the same day.
Certificates, job reports and renewal dates are waiting in your portal the moment the job is done.
Delivered by our own certified engineers — every job documented in one portal.
Bundle your CP12 and EICR into a single visit and one invoice. Portfolio plans available for landlords managing multiple properties — all tracked in one place.
Plus plumbing repairs, central heating installation, EV charger installation and a full range of additional landlord services from one trusted contractor.
24/7 emergency response across London and the Home Counties. An engineer at your door, toolbag in hand — nights, weekends and bank holidays included.
Legally required every year. Our Gas Safe registered engineers inspect all gas appliances, flues and ventilation and issue your CP12 on the day — stored instantly in your portal.
Annual services, breakdown response, full replacements and power flushing — all by our own engineers. Every job logged and accessible in your client portal.
When a council inspector calls or a tenant asks for their gas safety certificate, you shouldn't have to dig through your inbox. With your DK Lettings client portal, everything is exactly where you need it.
All certificates in one place CP12s, EICRs, job reports and inspection records, stored securely and available to download any time.
Full job history A complete record of every visit, every engineer, every outcome across all your properties.
Multi-property management Whether you have one flat or a full portfolio, every property sits under a single login.
Letting agents managing multiple landlords or properties can access everything from one account — no chasing paperwork, no lost certificates, no compliance gaps.
Some landlord compliance platforms take your booking and pass it to whichever engineer is available. DK Lettings works differently — every engineer who attends your property is part of our team, Gas Safe registered or NICEIC accredited, and accountable to us directly. That means consistent quality, clear documentation and a single point of contact whether you have one flat or twenty.
Strategically placed. Rapidly deployed. Always near.
“Exactly what a landlord needs — one team, all the certificates, no drama”
“Booked a CP12 and EICR together. One visit, done. Couldn't be easier”
“Finally a contractor that understands compliance isn't optional”
“Tech arrived in 25 minutes at 9pm and stopped the leak. Fair pricing.”
Everything landlords and letting agents ask us most often. If you have a question not answered here, contact us directly.
Landlords in England are legally required to hold three certificates: a Gas Safety Certificate (CP12), renewed annually; an Electrical Installation Condition Report (EICR), renewed every five years; and an Energy Performance Certificate (EPC), valid for ten years. Failure to hold valid certificates can result in fines of up to £6,000 for gas breaches and up to £30,000 for electrical breaches, and may prevent landlords from serving a Section 21 notice.
A CP12 is the document issued after a gas safety inspection carried out by a Gas Safe registered engineer. It confirms that all gas appliances, flues and pipework at a rental property have been inspected and are safe to use. Landlords must renew it every 12 months and provide a copy to tenants within 28 days of the check.
An EICR (Electrical Installation Condition Report) is a formal assessment of a property's electrical installations carried out by a qualified electrician. It has been a legal requirement for all rental properties in England since April 2021, under The Electrical Safety Standards in the Private Rented Sector Regulations 2020. It must be renewed at least every five years, or at the start of each new tenancy.
Operating a rental property without a valid CP12 is a criminal offence under the Gas Safety (Installation and Use) Regulations 1998. Landlords can face fines of up to £6,000 per breach, up to six months imprisonment, and invalidation of their insurance. In cases where a tenant is harmed, a landlord without a valid certificate could face manslaughter charges.
A C1 code indicates immediate danger — the issue must be resolved before the property can be rented. A C2 code means potentially dangerous — remedial work is required within 28 days. A C3 code is a recommendation for improvement and does not affect the overall pass or fail of the report. A property with C1 or C2 codes will be marked unsatisfactory and cannot legally be let until the issues are resolved.
A gas safety inspection typically takes between 30 and 60 minutes depending on the number of appliances. DK Lettings engineers carry out inspections across London and the surrounding areas, with certificates issued on the day and uploaded to your client portal immediately after the visit.
Yes. DK Lettings offers compliance packages that combine the gas safety certificate and electrical inspection into a single engineer visit, reducing cost per visit and minimising disruption to tenants. Portfolio packages are available for landlords managing multiple properties, with all certificates stored centrally in your DK Lettings client portal.
Yes. Landlords must give tenants at least 24 hours written notice before entering the property for a safety inspection. DK Lettings liaises directly with tenants to arrange access, confirm appointment times and provide a 30-minute heads-up on the day.
Awaab's Law, introduced under the Social Housing (Regulation) Act 2023, currently applies to social housing providers and requires them to investigate and fix reported hazards within fixed timeframes. While it does not yet apply directly to private landlords, it signals the clear direction of regulation — particularly around heating failures and damp. DK Lettings helps private landlords and letting agents stay ahead of evolving compliance requirements.
All certificates and job reports are uploaded to your DK Lettings client portal on the same day as the inspection. You can log in at any time to download your CP12, EICR or any other document — for any property on your account. No chasing engineers, no lost emails.
Whether it's a single CP12 or a full compliance package across a portfolio, DK Lettings makes it simple — with certified engineers, same-day certificates, and a client portal that keeps everything in one place.